Children's Privacy Policy
- Last Updated: 22nd April 2024
We have set out below the way in which we collect information about you and the way in which we will use that information.
We are Trutactics Limited and we provide the services of analysing sports footage and helping sports players improve their performance. Click here for more information about us.
If you are a young sports player we provide our services to, we will collect certain information about you. In this privacy policy, that information is called ‘your information’. We are also responsible for making sure we look after your information as the law says we should.
This privacy policy is intended for children below the age of 16. If you struggle to understand this information, we recommend you ask your parent or an adult you trust to help you to read and understand it.
This privacy policy tells you:
• how we collect, store, use and share your information and why we do it.
• what rights you have over your information.
• how to contact us or what you should do if you think we have done something wrong with your information.
The information we collect about you
We collect and use this information about you:
• your name.
• your date of birth.
• whether you are a boy or a girl (if you choose to share this with us).
• the sports club you are playing for.
• your parents’ (or other guardians’) names and contact information.
• your payment card information (where you are purchasing the services from us)
• your parent’s or guardian’s payment card information (where they are paying us for the services).
• videos of you taking part in your sport which we use to analyse and help you improve as a player.
Unless we tell you that you have a choice, we need to collect and use this information to provide our services to you.
Sometimes, you’ll be able to have a choice of whether you want to give us certain information about you and let us use it. If this is the case, we will tell you and ask if you want to say no before you give the information to us. If this has an effect on the services we can provide to you, we will also tell you this.
The information we collect about you
The reasons we may use your information are:
• the law says we must.
• we have agreed to provide you with a service.
• we have a good reason to use your information and that use doesn’t go against any of the important rights that you have over your information (this type of good reason is described by the law as our ‘legitimate interests’). If this is the case, we will think carefully about our needs and your needs to make sure we are being fair and have got the balance right. You can ask for us to explain the reasons that we have for using your information by contacting us (see ‘How to contact us’ below).
• because your parent or guardian has given consent for us to collect and use your information.
Some information we collect about you may also be treated as a special category of your information. We give this special category information more protections as required by law. Some of the special category information we may collect (either directly from you or your parent or guardian, or indirectly) includes information about your health (for example, if we are told you’re injured and can’t play your sport), or your race or nationality (for example, we may learn this from footage provided to us for our use as part of our services).
The table below explains what we use your information for and why we are allowed to use it:
What we use your information for and Why we are allowed to use it
Providing our services to you: We have a good reason, which is to deliver the best service to you
Making sure we know who you are and keeping that information up to date. Because:
• we have agreed to provide you with a service;
• the law says we must, or
• we have a good reason, e.g. making sure we can keep in contact with you
To make or defend legal claims. Either because:
• the law says we must, or
• we have a good reason, which is to protect people and their rights
To protect computers and the information they hold: The law says we must. We also use your information to provide more protections than required by law where we have a good reason to prevent criminals causing harm to you, us or other people.To protect computers and the information they hold.
To protect computers and the information they hold: The law says we must. We also use your information to provide more protections than required by law where we have a good reason to prevent criminals causing harm to you, us or other people.To protect computers and the information they hold.
Other things that the law tells us we must do, for example, to record your parent’s or guardian’s consent to our use of your information. The law says we must.
To share your information with others in connection with major changes to our business, such as if we want to sell our business to someone else. If we did share your information in this way, we would change it so that no one could work out that the information was about you if we can and we would only share it where it was necessary
Either because:
• the law says we must, or
• we have a good reason, which is to protect, get or grow the value in our business.
Sometimes we also have to share your information with other people. Please see below (‘Who we share your information with’) for more information.
Who we share your information with
We usually share your information with:
• other companies we work with to help us run our business or provide our services, such as the businesses who help us run our website, or business which help process payments for our services.
• a company called Microsoft Limited which we use to:
◦ have video calls with you and/or your parents or guardians as part of our services, through a product called Microsoft Teams.
◦ store footage of you playing your sport on an online filing system, through a product called Microsoft OneDrive.
• a company called In-Play Sports Ltd, which provides us with a tool we use to store and take clips of footage provided of you playing your sport.
• a company called WeTransfer B.V., which we ask you to use to send us footage of you playing your sport, and which we use to send you your personal improvement plan and footage of you playing your sport which we have marked up to give you advice on how to improve as a player.
If we share your information in this way, we will ask the people or companies that we share it with to agree that they will take care of it. We will tell them not to look at or use your information unless they have a good reason to, and they have to try hard to prevent anyone from getting access to it.
We and the companies and people we share your information with also share your information with others if the law says we must (for example the police and other people that make sure laws are followed).
If you would like more information about who we share your information with and why, you can also contact us (see below at ‘How to contact us’).
How long we keep your information
Different bits of your information will be kept for different periods of time. We will keep your information as long as we have a need to (for example, if we are still providing our services to you). Once we no longer need to keep your information, we will safely delete it or change it so that it can no longer be linked to you.
Sending your information outside of the UK
Countries outside the United Kingdom (UK) have different laws to protect information. In some countries the laws that protect information provide less protection than the laws that we have in the UK.
We sometimes need to send your information to countries outside the UK. This could be because you are receiving our services from outside of the UK and so we need to transfer your personal information outside of the UK to make our services available to you.
The law in the UK says that we are only allowed to do transfer your information outside of the UK if the law in the other country gives enough protection for your information.
We will only send your information to a country outside the UK if UK law says there are good enough protections in place for your information—either because:
• the UK has decided that the law in the country that your information is sent to is strong enough, which is the case for most countries in Europe, and the USA.
• your parent or guardian has given us consent to do so.
• we have a written agreement with the company in the other country that UK law says is good enough to protect your information.
You can also ask us for more information about how we send it and about the way in which it is protected by contacting us (see below ‘How to contact us’).
We will let you know about any big changes to this information as explained in the section on ‘If we change how we use your information’.
Your rights over your information
These are the things that, in most cases, you can ask us to do with your information (normally without paying anything):
• You can ask for a copy of your information.
• You can ask us to correct any mistakes or things that we have got wrong about you in your information.
• You can ask us to delete your information (but sometimes we can lawfully refuse)
• You can ask us to limit the use of your information sometimes, for example, if you think the information we have is not correct.
• You can ask us to send you a copy of your information in a form that can be easily used on a computer or for us to send a copy of your information to someone else (such as another company) in certain situations.
• You can say that you never want us to use your information to try and sell things. In some situations you can also ask us to stop using your information for other reasons. We do not try to sell our services to anyone under 18 using your information.
• You also have the right not to have a computer make a big decision about you without any human being a part of that decision. We do not make any such decisions using your information.
For further information on any of your rights, including when they apply, please contact us (see below ‘How to contact us’). When you or your parent or legal guardian contact us please send us enough information to let us know who you are (e.g. your full name, address or customer reference number) and let us know which right(s) you want to use and what information your request is about.
You or your parent or guardian may also find it helpful to read the guidance given by the UK’s Information Commissioner at https://ico.org.uk/for-the-public/.
How to complain if you are not happy with how we are using your information
You (or your parent or guardian) can contact us if you or they have any questions or worries about our use of your information. We will reply and try to put right anything that needs fixing in the first instance. Please see ‘How to contact us’ below for our contact details.
You also have the right to complain to the Information Commissioner in the UK, or the equivalent in your country if you are not based in the UK. The UK Information Commissioner is the person that the government has made responsible for making sure we use your information in the way UK law tells us to and can be contacted at https://ico.org.uk/make-a-complaint.
If you are based in Europe, the equivalent person to contact may be found here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
If we change how we use your information
We might make changes to the way that we protect or use your information. If they are big changes we will let you know, for example by email.
How to contact us:
You, or your parent or guardian, can contact us to ask us anything about the information we have given you or the information we hold about you, to exercise a right over your information or to make a complaint.
Our contact details are shown below:
Address: 272 Bath Street, Glasgow, G2 4JR
Email: info@trutactics.com
