Cookies Policy
- Effective Date: 29-Apr-2024 Last Updated: 29-Apr-2024
This Cookies Policy outlines how TruTactics Limited (“us”, “we”, or “our”), a Scottish Private Limited Company registered on 272 Bath Street, Glasgow, G2 4JR, collects, uses, maintains, and discloses information collected within cookies from users (“you” or “your”) of the TruTactics website (the “Service”). This Cookies Policy applies to the Service and all products and services offered by TruTactics.
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
Information We Collect
We may collect personal information from users in various ways, including but not limited to when users visit our site, register on the site, place an order, subscribe to our newsletter, respond to a feedback survey following a successful session, fill out a form such as our contact form or the session feedback form, and in connection with other activities, services, features, or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, and other relevant information. As outlined in the second statement of our policy, you have the right to request and erase this information subject to certain conditions being met.
Why we use cookies, and our lawful reasons for doing so
We may collect and use personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- To improve our site: We may use feedback you provide to improve our products and services.
- To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. The payments on our website are processed by Stripe, a third party that are PCIDSS compliant and receive regular audits. We do not share this information with outside parties except to the extent necessary to provide the service
- To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
We take the following measures:
- Data encryption in storage and transit. Encryption applies to the most sensitive data, mainly your password. Some data is not encrypted.
- Secure use of APIs such as Zapier, ActiveCampaign, Google Sheets, among other services.
- PCIDSS compliance through our payment platform Stripe. We do not store details of your credit cards.
- We perform regular vulnerability scans of our website (built on WordPress) and on the backend application for security vulnerabilities including XSS, SQL Injections, CSRF, SSTI, Business Logic Errors, and other common vulnerabilities outlined in the OWASP10.
- We use security plugins on our WordPress website to prevent user enumeration, install a firewall, prevent directory traversal, and several other security measures.
TruTactics Limited holds the complete and total responsibility for your data and we take every precaution to secure it.
Changes to This Cookies Policy
TruTactics has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. It is not feasible for TruTactics to email every user of this site (especially when we do not have your email address) whenever we make changes to this policy.
Thirdparty Services
At TruTactics, we leverage various third-party services to augment the functionality and user experience of our website. Each of these third parties plays a distinct role in supporting our operations and services tailored to the football analysis platform we provide. We choose our partners wisely. Here’s a brief overview of each third party and how TruTactics utilises them:
- Google Analytics: TruTactics relies on Google Analytics, located in Mountain View, California, to gain insights into website traffic and user behaviour. By analysing data such as user demographics, device information, and browsing behaviour, we can enhance our platform’s performance and tailor our services to better meet the needs of our users.
Zapier: TruTactics utilises Zapier, based in San Francisco, California, to automate workflows and integrate various tools seamlessly. This automation platform allows us to streamline processes such as data transfer and communication between different platforms, improving our efficiency in analysing football footage and providing feedback to our users.
Google Sheets: TruTactics relies on Google Sheets, a cloud-based spreadsheet application provided by Google LLC, to organise and analyse data collected from users and third-party sources. By centralising data in Google Sheets, we can effectively manage and analyse football footage, player statistics, and other relevant information to deliver comprehensive feedback to our users.
Stripe: TruTactics partners with Stripe, headquartered in San Francisco, California, to securely process payments for our services. As a payment processing platform, Stripe handles payment transactions and manages customer information, ensuring a seamless and secure payment experience for users who upload footage for analysis on our platform.
HotJar: TruTactics utilises HotJar, a behaviour analytics and user feedback service headquartered in Malta, to gain insights into user interactions and preferences on our website. By leveraging features such as heatmaps and session recordings, we can optimise the user experience of our platform and tailor our football analysis services to better meet the needs of our users.
Dropbox: TruTactics relies on Dropbox, a cloud storage service based in San Francisco, California, to securely store and share football footage, documents, and other media files with our team and clients. By using Dropbox’s file synchronisation and collaboration features, we can efficiently manage and share football footage for analysis and feedback.
WeTransfer: TruTactics partners with WeTransfer, a file transfer service headquartered in Amsterdam, Netherlands, to exchange large files securely over the internet. This allows us to share football footage, performance reports, and other relevant content with our team, clients, and partners, facilitating collaboration and communication in the football analysis process.
Each of these third-party services and the resulting cookies plays a vital role in supporting TruTactics’ operations and enhancing the services we provide to our users. We ensure that all data shared with these third parties is handled securely and in accordance with applicable privacy laws and regulations.
Contact us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, to request access to the data we hold on you, and for data removal requests, please contact our designated Data Protection Officer at info@trutactics.com
